VIVIA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). VIVIA is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services:
- Contact details including your name, address, phone number, and email address.
- Financial information including payment card details, transaction details, and payment confirmation.
- Transaction information including items you view, add to your cart, or purchase.
- Communications with us including information you include when contacting customer support.
- Device information including your IP address, browser type, and other unique identifiers.
- Usage information including how and when you interact with or navigate the Services.
How We Use Your Personal Information
- Provide and improve the Services — to process orders, fulfil purchases, manage your account, and improve your experience.
- Marketing and advertising — to send promotional communications and show relevant advertisements, including via third-party platforms such as Meta (Facebook/Instagram).
- Security and fraud prevention — to authenticate your account and detect fraudulent activity.
- Communication — to provide customer support and respond to your enquiries.
- Legal compliance — to comply with applicable laws and respond to valid legal requests.
How We Disclose Personal Information
We may disclose your personal information to third parties in the following circumstances:
- With Shopify and service providers who perform services on our behalf (payment processing, data analytics, fulfilment, shipping).
- With business and marketing partners, including Meta Platforms, to provide targeted advertising based on your interactions with our Services.
- When required by law or to respond to valid legal process.
- In connection with a business transaction such as a merger or acquisition.
Your Rights and Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Delete your personal information. To request deletion, email us at info@byvivia.com.
- Correct inaccurate personal information we hold about you.
- Opt out of marketing communications at any time using the unsubscribe link in any email.
- Opt out of targeted advertising — contact us at info@byvivia.com to exercise this right.
Data Retention
We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Children's Data
The Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us at info@byvivia.com.
