Shipping Policy

Last updated: June 25, 2026

This Shipping Policy explains how Vivia ("we," "us," or "our") processes, ships, and delivers orders of Vivia Intimate Bloom and any related products purchased through our website. By placing an order with us, you agree to the terms set out below. Please read this policy together with our Terms of Service and Refund Policy.

Order Processing

Orders are typically processed within [1-2] business days of being placed. Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays are processed on the next business day.

Processing time refers to the time required to verify, prepare, and package your order before it is handed to the carrier. Processing time is separate from delivery time. We do not process or ship orders on weekends or public holidays.

Discreet Packaging

Your privacy matters to us. Every order ships in plain, unbranded packaging. The outer packaging does not display the product name, the nature of its contents, or any marketing language. The sender details shown on the package are generic and do not identify the product. Only standard information required by the carrier and applicable customs or postal regulations will appear on the outside of the parcel.

Shipping Methods and Costs

Shipping costs are determined by the plan you select at checkout:

• Starter (single-month) plan: A flat shipping fee of $4.95 applies per shipment.
• 3-month plan: Free priority shipping is included at no additional cost.
• 6-month plan: Free priority shipping is included at no additional cost.

Any applicable shipping charge will be displayed at checkout before you confirm your order.

Delivery Estimates

We currently ship to addresses within the United States. For US orders, estimated delivery is [3-7] business days after the order has been processed and dispatched, with delivery handled by [CARRIER].

Delivery time frames are estimates only and are not guaranteed. Actual delivery times may vary due to carrier performance, weather, peak periods, remote delivery locations, customs processing, or other factors outside our control. We are not responsible for delays caused by the carrier or by circumstances beyond our reasonable control.

Subscription and Automatic Reorder Shipments

Vivia Intimate Bloom is offered on a subscription basis. When you enroll in a plan, your order renews and ships automatically at the end of each billing cycle, according to the plan you selected:

• Starter plan: ships every 1 month.
• 3-month plan: ships every 3 months.
• 6-month plan: ships every 6 months.

Each renewal shipment is processed and dispatched using the same processing times, shipping methods, and costs described above for your selected plan. Renewal shipments are sent to the address on file at the time the order is generated. You are responsible for keeping your shipping and billing details current. You may manage, pause, or cancel your subscription in accordance with our subscription terms; please refer to your account or contact us for assistance.

Order Tracking

Once your order has been dispatched, we will send a confirmation email containing tracking information. Please allow time for the tracking details to become active with the carrier after dispatch. If you do not receive a tracking email, please check your spam or junk folder, and then contact us using the details below.

Shipping Address Accuracy and Failed Deliveries

You are responsible for providing a complete and accurate shipping address at checkout and for keeping it up to date for subscription renewals. We are not responsible for orders that are delayed, lost, returned, or delivered to the wrong location as a result of an incorrect or incomplete address provided by you.

If a package is returned to us as undeliverable, refused, or unclaimed, we will contact you to arrange reshipment. Additional shipping charges may apply to reship a returned order. If an order cannot be delivered and is not re-shipped, any refund will be handled in accordance with our Refund Policy.

Lost, Damaged, or Delayed Packages

If your order arrives damaged, please contact us within a reasonable time of delivery and include your order number and photographs of the damaged product and packaging so we can assist you.

If tracking indicates your package was delivered but you have not received it, please first check with members of your household and neighbors, and review any delivery notes left by the carrier. If you still cannot locate the package, contact us and we will help you investigate with the carrier.

For packages that appear lost or significantly delayed in transit, please contact us with your order number so we can open an inquiry with the carrier. We will work in good faith to resolve the issue. Remedies for lost or damaged shipments are handled in accordance with our Refund Policy and applicable consumer protection law.

International Shipping

Our primary market is the United States. International shipping may be offered on a limited basis. Where international shipping is available, the following terms apply: [INTERNATIONAL SHIPPING TERMS].

For international orders, the recipient may be responsible for any import duties, taxes, customs fees, or other charges levied by the destination country. These charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Contact Us

If you have any questions about this Shipping Policy or about a specific order, please contact us at info@byvivia.com and include your order number where applicable. We will respond as soon as reasonably possible.